Returns & Exchanges

At Coldest, we stand by the quality of our home comfort products and offer a 30-day satisfaction guarantee for all unused items in their original packaging. Whether you are returning a cooling mattress topper or an insulated pitcher, we aim to make your experience as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your Coldest products.

3

Ship It Back

Drop off your package at any authorized carrier location; please ensure all original tags and protective inserts are included.

4

Receive Your Refund

After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing